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2013 in Review

December 16, 2013

For M3 Technology, 2013 represented a year of growth and development.  The company continued refinement of its 27,000 Sq. Ft. headquarters and operational facility.  Construction early in the year produced a dedicated training facility, an expansive conference room and meeting center, and a dedicated break and recreation area for employee use.  In addition, existing facilities were expanded and improved to better meet the needs of our customers and staff.  The quality control and inspection area was enlarged to allow for the purchase and deployment of additional equipment, and to provide for expanded operations.  Shipping and receiving areas of the company’s logistics center were simultaneously expanded and streamlined to improve product and work flow.  Even with all of this renovation and construction, M3 Technology maintains an additional 5,000 Sq. Ft. of un-utilized space for future expansion and development to better serve the needs of our customers, and provide a world-class working environment for staff.

Along with modifications to the company’s facilities, M3 Technology continued the growth and improvement of internal staff.  Beginning in February, M3 added more than a dozen new customer service professionals in a variety of roles, fusing new training techniques with years of industry experience to create a dynamic team capable of handling all customer requirements.  In addition to staff in the Sales & Service Division, M3 Technology witnessed a growth in its Operations team – adding personnel in the Information Technology, Compliance, and Logistics teams.  Internally, personnel continued their professional training – acquiring new skills and taking advantage of the many cross-departmental training opportunities sponsored by the company.  Experienced veterans of the company adapted their skill-sets to include Procurement, Quality, Compliance, Sales, Marketing and many other new responsibilities.

All of this growth culminated in the final quarter of the year, with several key promotions and new hires.  In the space of a few months, M3 Technology elevated two key members of its Quality team to leadership roles – naming John O’Brien the Director of Quality Assurance, and Aaron Pressgrove as Lead Inspector.  Each have demonstrated a passion for the creation of a culture of quality within M3 Technology, and are committed to upholding the high standards of the organization.    This commitment was also reflected in the hiring of Robert Botticelli as the company’s General Manager.  Overseeing the Sales & Service Division of M3, Robert is a 30 year veteran of the aerospace industry, and brings a wealth of experience in the fields of customer service, supply chain and inventory management, total quality management, continuous improvement, and a wide array of other critical aspects of the modern aerospace and defense industry.

Among the first acts undertaken by this new team, along with the existing leadership of M3 Technology was the creation of Team Blue Sky.  This group, meets regularly and includes a cross-section of departments and functions within the company.  Team Blue Sky is dedicated to identifying areas for improvement within the processes and procedures of M3.  The team wasted no time in making its mark felt, initiating a thorough examination of several aspects of the sales, service, and delivery operations of the company.  This study yielded a wealth of information on M3 Technology’s recent history and current quality trends;  the research identified several areas ideally positioned for improvement.  Following refinements of the company’s contract review process, procurement operations and quality control regime, a definite and near-immediate reduction in instances of nonconforming product was identified – a trend expected to continue and accelerate in the new year.  With this success already realized, Team Blue Sky will continue to examine ways in which to improve M3 Technology, and provide ever-improving levels of service to its customers and end users.

With its operational capabilities as strong as ever, and with an eye toward future growth and expansion, M3 Technology was strongly poised to reach its financial and operational goals for the year.  In this, the men and woman of the company succeeded tremendously – reaching and exceeding ownership’s expectations with room to spare.  The key to this development was the creation of long-lasting customer relationships; providing unmatched support to ensure complete satisfaction for each customer and exceeding their expectations at every turn.  This commitment to excellence is the foundation of M3 Technology’s operations, and forms the basis for everything that we do.

M3 Technology is grateful for the chance to serve our clients each day, and deeply appreciative of the mutually beneficial relationships we enjoy with those customers.  In addition, nothing that we accomplish would be possible without the tireless efforts of our industry partners – we are only as good as the people and companies we have the privilege of working with, and we have been lucky to work with some of the best in the business.

As 2013 draws to a close, M3 Technology looks forward to a bright future.  Earlier in the month, we celebrated the 15th anniversary of the company.  In those 15 years, the organization has accomplished much, and set its standards very high.  In 2014, we aim to beat those bench-marks once again.  Over the next twelve months, be sure to check back here often for the latest news from the world’s premier Aerospace & Defense Solutions Company.

Happy Holidays from everyone here at M3 Technology.

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